Privacy Policy

JRG Roofing Services Inc. dba Rescue Roofer ("we," "us," or "our") respects your privacy and is

committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and

safeguard your information when you interact with our company, website, or communication channels.

1. Information We Collect

We may collect information about you in a variety of ways, particularly when you request a quote, schedule

an appointment, or opt into our communications.

The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, property address, email

address, and telephone number.

• Project Details: Information regarding your property, roofing needs, and service history.

• Communication Records: Transcripts, recordings, and logs from SMS interactions and phone calls, including those conducted by our AI agents.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized

construction experience.

Specifically, we may use information collected about you to:

• Deliver our roofing and construction services.

• Send SMS Reminders: We use your phone number to send SMS messages to remind you of

appointment times, project milestones, and upcoming meetings.

• AI Agent Communications: If you have opted in, we use AI agents to call you to collect preliminary

project information, answer basic inquiries, and facilitate scheduling.

• Administer promotions, special offers, and advertising campaigns.

• Improve our customer service and proactive communication strategies.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be

disclosed as follows:

• Third-Party Service Providers: We may share your information with third parties that perform

services for us or on our behalf, including SMS delivery services, AI voice communication platforms,

data analysis, and marketing assistance.

• By Law or to Protect Rights: If we believe the release of information about you is necessary to

respond to legal process or to protect the rights, property, and safety of others.

Note: We do not sell your personal data to third parties.

4. Artificial Intelligence (AI) and Automated Calling

To uphold our mission of being thorough and proactive, we utilize AI technology. By opting into phone

communications, you acknowledge and consent that you may interact with an automated AI agent. These

agents are programmed to collect information necessary for your roofing project. Data collected by the AI

agent is stored securely and used strictly for providing our services to you.

5. SMS Text Messaging Policy

SMS messaging is used primarily for logistical and appointment-related communication. Standard text

messaging rates apply. You maintain the right to withdraw your consent for SMS communications at any

time by replying "STOP" to our texts or contacting us directly.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal

information. While we have taken reasonable steps to secure the personal information you provide to us,

please be aware that despite our efforts, no security measures are perfect or impenetrable.

7. Contact Information

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights

regarding your personal data, please contact us at:

Rescue Roofer

2440 N. Glassell Street, Suite F

Orange, CA 92865, United States

Email: [email protected]